Confused

Im not really understanding this app. It says you submit a photo and within 2 hours you will receive it back. I have submitted a photo over 2 1/2 hours ago and have yet to get it back. It just sits in the In process stage. Am I missing something?! It really doesnt give you any other information other than you pay to get a picture retouched and thats that. Im lost!

Mommaof1handsomelittleboy:) about Professional Photo Editor App